I have asked for the policy documents and not yet received them.
Matt
Leisure Guard Travel
3 years ago
Thank you for your feedback and i apologise for any inconvenience caused.
Following purchase, the automated documents can take up to a few days to arrive. You purchased your policy on 6th October 2023 and upon investigation, I can see evidence to suggest they were received and opened yesterday - can you confirm that this is the case please? If not, i will arrange for a replacement set to be sent to you.
The review invite is designed to capture your feedback on the service received during the sale of the policy, so can you confirm that the rating provided reflects the overall service received at the point of purchase? If so, please let us know of any other issues or if you were happy with the service, please re-rate the review based on this.
Regards
Leisure Guard team
