.Seems good value, but the true test will be if I have to make a claim . I asked for a paper copy of the Insurance contract.I expect this to arrive within the next week.
Matt
Leisure Guard Travel
2 years ago
Thank you for your feedback.
I can see that the paper copy of your policy documents has now been prepared and will be in tonight's post.
If they haven't arrived by middle of next week at the latest, please let me know.
Regards
Leisure Guard team
Reasonably priced travel insurance with friendly, professional customer services
Matt
Leisure Guard Travel
2 years ago
Thank you for your feedback.
Im pleased to see that you're happy with the service received and i will ensure that your comments are passed back to the advisor you spoke to.
Regards
Leisure Guard team
Thank you for your feedback.
I have noted your comments but would you possibly elaborate on this please? Im keen to identify and resolve any queries you may have.
Regards
Leisure Guard team
MS
Mr michael sutton
2 years ago
i received an email telling me that with code SEP20 could save 20% on my travel insurance.
codes like this usually have a point during the application process to input the code nd see the discounted price.
as there was no such opportunity, i contacted the company to complain.
it was at this point that i was told that the discount was automatically deducted.
this, i do not believe, as there was no higher figure on display to show where the discount was deducted, nor how much it was.
the total price was equivalent to other prices i had been quoted by other companies.
i had previously used this company, but will not gain, and will discourage anyone i kno from doing so.
Matt
Leisure Guard Travel
2 years ago
Thank you for your response.
I have had the chance to investigate this now and have seen a copy of the original email you received.
I acknowledge that the promotional email you received did not have the correct coding that would automatically pre-populate the applicable promotional code when clicking the link. The advisor you spoke to made the assumption that it would have done, such is the rarity of this occurrence, but i apologise for any inconvenience this has caused.
We are looking into this internally, but I will also arrange for an advisor to contact you shortly to resolve this as i also see that you wanted to add another element of cover to your policy.
If you have any further questions, please do not hesitate to contact us. If the resolution is reached to your satisfaction, would you please consider updating the scoring to reflect the service received?
Regards
Leisure Guard team
MS
Mr michael sutton
2 years ago
no, as i am not satisfied at all.
Matt
Leisure Guard Travel
2 years ago
No problem, i understand completely.
I have arranged the call back so hopefully this will resolve the issue at hand.
Regards
Leisure Guard team
วันที่ซื้อ: 26/09/2023
1
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
2 years ago
Very helpful member of staff, found me a good deal, but had to ask her to repeat most things as really hard to understand.
วันที่ซื้อ: 13/10/2023
0
แบ่งปัน
MC
Mr Ian Clark
2 years ago
Mr Ian Clark พูดเกี่ยวกับ Leisure Guard Travel ว่าอย่างไร:
Thank you for your feedback.
I have noted your comments but would you possibly elaborate on the issues encountered please?
Im keen to identify and investigate any problems that occurred during the renewal process and i couldn't find any notes on your policy that would prompt the review received.
Regards
Leisure Guard team
MC
Mr Ian Clark
2 years ago
Hi, yes please, call me asap on the mobile on my account ending in 550
Matt
Leisure Guard Travel
2 years ago
Thanks for your response. Ill arrange for a call back on the mobile number we have on file to discuss further.
Regards
Leisure Guard team
MC
Mr Ian Clark
2 years ago
Today please!
MC
Mr Ian Clark
2 years ago
Following an excellent discussion about the issues I experienced- all now sorted and I am happy to modify my feedback score,
Matt
Leisure Guard Travel
2 years ago
No problem, glad this has been resolved.
Regards
Leisure Guard team
