Leisure Guard Travel คำวิจารณ์

Thank you for your feedback. While we do have controls in place to accommodate the vast majority of customer needs, i agree from investigating the history on your case, we could've handled the query better and i apologise for any inconvenience caused. I understand that this has been escalated to my colleague and they have contacted you by email, to which we have not yet had a response. Can you confirm that this has been received please? In any event, we will follow up on this today. Regards Leisure Guard team

Thank you for your feedback. It is certainly apparent from the review that something hasn't quite gone as i would have expected and i apologise if this was the case, however, I have looked into your policy and cannot see a record of any contact from you to make an amendment. We also do not have any record of email contact from the email address we have for you on file. Can you confirm some more details on your attempt to make an amendment such as when the contact took place so i can look into this further please? Regards Leisure Guard team

Thank you for your feedback. I am currently investigating whats happened here so thank you for your patience while i do so. I will look to respond on Feefo unless i will need to divulge any personal or policy information, in which case i will email you separately as data protection regulations restrict me from doing this on the public domain. Regards Leisure Guard team