Led Hut คำวิจารณ์

Good Afternoon John, I have checked through your account with us to understand why the parcel was late being delivered, you placed your order with us on the 11/07/2018 at 17:30, our cut off for picking orders the same day is 4 o clock, your order was placed after this time this means that your order isn't picked till the next day 12/07/2018, your delivery service with us was the 3-5 day service (Not including weekends) I believe this is why you thought your order had been delayed. As i understand it the parcel was delivered on the 14th at around 16:04 this would have the delivery from picking the item in our warehouse to your doorstep in 48 hours, please accept our apologies if the information around your due delivery date wasn't clear enough and caused any issues.

Regards

LED Hut

Good Morning John, Thank you for the update, we will contact the delivery company for an update on the delivery to understand what went wrong and how it can be improved, thank you again for taking the time to provide us with the feedback, If you have any concerns moving forward please dont hesitate to contact us.

Regards

Led Hut