Kiniki คำวิจารณ์

As far as I can tell, feefo is not owned by you and is thus a third party - a third party which has details about an order I placed with you, when I placed that order and what I bought. They also have my name and my email address. All of this information came from you so it is at best disingenuous of you to claim you do not pass on customer details to any third party. You clearly do, and my request is that you not only stop it but ask feefo to remove my details from their systems and never contact me again. And yes, I am aware of the irony of me using feefo systems to make these comments but on this matter, my wish to do so publicly trumped my desire not to have anything to do with this third party. I know you have passed on at least my name and my email address but these details and any other personal information you have passed on is a breach of my privacy and probably at odds with your own terms and conditions - if I could find any such thing on your web site. Sincerely Kevan Harding

Looking at the mail header for the initial email I received asking for feedback, I can see that it originated from a mail server called mail.feefo.com with an IP address of 89.151.77.10. This confirms beyond any doubt that the email came from THEIR mail system, and to do that they MUST have had my email address. Therefore, it is incontestably the case that you are passing my data on to a third party source. However you care to misconstrue (perhaps that should be more strongly put as misrepresent) these things, the email I received came from feefo's mail server and not yours. Your reference to some software "... integrated into your website" is a smokescreen. The usage of that software merely makes your interaction with feefo easier. And one of the things it makes it easier is for you to send them my data. Without my data they could not manage this whole feedback process on your behalf, starting with that first email requesting feedback. That is the essence of feefo's business model for heavens sake - to provide you with a feedback mechanism. And that is the service for which you are paying them. They carry out this process to elicit feedback, using THEIR systems, but can only do so if they have YOUR customer data (my data in this instance) to hand. That is the only way it can work. My final piece of evidence against you is a quote from feefo's own website: "Once you are registered, it all starts with you sending us data about your orders. This data contains information such as the customer's name, their email address, what they purchased and when. Further information, such as SKU codes and order references, will ensure you get hugely valuable reporting. Here is an example of the data we need..." And this same page goes on to explain the start of the email feedback request process: "Next, feefo sends your customers an email, asking them for feedback about their purchase. It is jointly branded, with your company logo as well as feefo's." which is exactly what I have been saying, and exactly what you have been blatantly denying. Both those quotes are on feefo's "How feefo works" page on their site at "feefo.com/en/en/page/how+feefo+works". There's your confirmation that you are handing over some of my data. And let me repeat: I am not happy about that, and you have lost me as a customer. This may well be my final word on the subject since the case against you seems proven beyond doubt. It'll be interesting to read your next attempts at denial, given the facts against you: or will you instead do the honorable thing and admit that you do hand over customer data to a third party?

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