the candle sent was the incorrect fragrance - you sent a fragrances one when I asked for unfragranced.
Natasha Ray
&Keep
8 years ago
We apologise for the oversight and were very pleased to hear you have enjoyed using the fragranced candle rather than receiving a replacement. They are fantastic eco-friendly soy wax candles.
I ordered an item, paid for next day delivery but when it didn’t turn up I was informed it was posted standard delivery. I received a refund for the postage but it meant I missed give my partner her...
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Natasha Ray
&Keep
8 years ago
We have sincerely apologised for the oversight on your chosen delivery option and assured you we pride ourselves on impeccable customer service to accompany our eco-friendly goods. It was human error rather than carelessness and an unfortunate exception. We are very pleased you love the Reflect bottle and hope your partner enjoyed her present too.
&Keep provides a range of mindfully selected, eco friendly, reusable & sustainable products. Our customers make informed ethical purchases to protect our planet.
&Keep provides a range of mindfully selected, eco friendly, reusable & sustainable products. Our customers make informed ethical purchases to protect our planet.