Booking was fast and friendly but was left hanging in regards to departure taxes being over charged and had to call five times to confirm. Agent was not available or did not call back and finally on...
อ่านเพิ่มเติม
Customer Care
itravel2000.com
11 years ago
Thank you very much for your feedback. We regret to hear that your experience in regards to the newly added Cuba Taxes was not what you expected. We strive to offer our customers the very best in service and are truly sorry that wasn’t what you feel you received. We are continually making changes in order to improve our offering and your feedback will be used as part of that. Hoping that you will allow us another opportunity to serve your future travel needs.
Regards,
Customer Care
I asked to enter the note with the requirement for the top floor upon availability, this…
I asked to enter the note with the requirement for the top floor upon availability, this note/requirement would be satisfied if the hotel would get it in time, but they never got it, nor the rep ...
อ่านเพิ่มเติม
Customer Care
itravel2000.com
11 years ago
Thank you very much for your feedback. Please note we will look into your concerns and measures will be taken as needed.
We are however truly sorry to know your request was not accommodated by the hotel, please requests are never guaranteed and are subject to availability. We apologize about the inconvenience this has caused.
Regards,
Customer Care Team
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แบ่งปัน
ลูกค้าที่ไว้วางใจได้
11 years ago
Booking feedback
Rep was good and helpful, however, itravel could do better. I was given a mailing with a typo, and should have received a bigger discount and it should have been honoured bc the company made a...
Founded in 1994, itravel2000.com is one of Canada’s largest independent travel companies and the nation’s trusted source in travel. With a mandate to offer clients best-in-class customer service, itravel2000.com provides Canadians with exceptional value complemented by the broadest range of travel options, including flights, hotels, vacation packages, cruises..
Founded in 1994, itravel2000.com is one of Canada’s largest independent travel companies and the nation’s trusted source in travel. With a mandate to offer clients best-in-class customer service, itravel2000.com provides Canadians with exceptional value complemented by the broadest range of travel options, including flights, hotels, vacation packages, cruises..