Ashley helped us with the booking and helped us find the best possible price. At times while contacting itravel2000 it is hard to reach the particular agent we booked with so there was a lot of...
อ่านเพิ่มเติม
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
11 years ago
ticket upgrade
the upgrade was made on aFriday : cost, credit card number , seat etc.
Iwas told that a confirmation email would come in a few days
by wednesday i got nothing so I called back and was TOLD THAT IT...
อ่านเพิ่มเติม
Customer Care
itravel2000.com
11 years ago
Hello,
Thank you for your feedback and we are truly sorry to hear your experience was not as expected. Your feedback will be shared and the appropriate action will be taken. We are continually making changes in order to improve our offering and systems and your feedback will be used as part of that.
Regards,
Customer Care Team
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
11 years ago
Very poor customer service
The travel advisor did not offer the customer the opportunity of lower rate if/when it becomes available. Most other travel agencies does that!!!!
Customer Care
itravel2000.com
11 years ago
Hello,
Thank you for your feedback. Itravel2000's Price Drop Protection Promotion ended for new bookings made as of January 5, 2015. As this promotion had ended the agent was not able to add to your booking. The pricing at the time of booking is the lowest available rate and is subject to change as controlled by the Tour Operator.
We regret to hear that your experience with us was not what you had expected but hope you enjoyed your vacation.
Regards,
Customer Care Team
Booking was easy. Usual preferences on record. Friendly service over the phone.
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
11 years ago
Booking experiences
I have booked with I travel 4 times now and each time there were issues like not actually booking my ticket. One time I showed up at the airport checked my luggage to be sent back to customer care to...
อ่านเพิ่มเติม
Customer Care
itravel2000.com
11 years ago
Thank you for your feedback. Upon further looking into your file, it appears that you didn't travel yet. If there is any other booking you made with itravel2000, may we please request to send us an email at customerservice@itravel2000.com so we can look into your concerns accordingly.
Regards
Customer Care Team
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
11 years ago
Summer vacation
My agent was extremely helpful and patient.
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
11 years ago
Call centre agent was super friendly and helpful
She even went out of her way to call me back and make sure I had everything I needed and was super helpful and pleasant to deal with.
Booking was quick and easy. The customer service rep answered all questions professionally and was very friendly and personable. I can't see any room for improvement there. Exceptional service. ...
Founded in 1994, itravel2000.com is one of Canada’s largest independent travel companies and the nation’s trusted source in travel. With a mandate to offer clients best-in-class customer service, itravel2000.com provides Canadians with exceptional value complemented by the broadest range of travel options, including flights, hotels, vacation packages, cruises..
Founded in 1994, itravel2000.com is one of Canada’s largest independent travel companies and the nation’s trusted source in travel. With a mandate to offer clients best-in-class customer service, itravel2000.com provides Canadians with exceptional value complemented by the broadest range of travel options, including flights, hotels, vacation packages, cruises..