Hi Anna,
I am sorry to hear about your feedback. I have sent this to our Customer Service Manager so that they can check why there was a delay in getting back to you, as we always aim to respond to customers promptly. I sincerely apologize for this.
Our team will be in touch soon, but if you need any help in the meantime, please call us on 1300 401 177.
Regards,
The InsureandGo Team