The service on this trip was wonderful! Jacquie P did a great job and was so compassionate and caring with the group. The local people that we dealt with during the planning were great, too.
The 2 tours I "managed" to complete were excellent BUT they were very rushed and a lot of walking and stairs.As I have a disability the rating for degree of difficulty was not mentioned in the...
For the other three trips we booked, we had a great booking agent named Erica Ornelas. I could email her or leave a message on her extension and she responded within 24 hrs. This year it was utter...
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Nick
Insight Vacations
8 years ago
We are terribly sorry to read that you did not have a smooth booking experience with us this time. Our Team would like to apologise for the inconvenience and to let you know that such feedback is taken seriously by us. It is for this reason that we have relayed this information onto our Call Centre Manager for reviewing purposes. On a more positive tone, we are pleased to learn that you found all our staff to be wonderful and we trust that our excellent service has made up for any initial mishaps you encountered at time of booking.
You need to make it very clear in your brochures that most tours are optional extras and extra money will be required. I spoke to people who were doing a similar tour to us and there tours were...
The tour was fabulous! Lorenzo, our tour guide, was extremely knowledgeable about everything being a native Italian. Our driver, Benito, was awesome too!!!
There is no more inspirational way to discover the world than with Insight Vacations. Our premium guided tours are unique and designed with immense care, based on over 35 years experience..
There is no more inspirational way to discover the world than with Insight Vacations. Our premium guided tours are unique and designed with immense care, based on over 35 years experience..