Empowering and easy steps for taking back control of your health!
Nice to take back control of my personal health in a digitally accessible way! The whole process was quick and easy from start to finish...the only teeny complaint I have is that I wish there were a...
อ่านเพิ่มเติม
Amelia Thornycroft
i-screen
8 years ago
Thanks for the feedback! We have a network of over 3,000 collection centres in Australia, but remote areas can sometimes be a challenge. Our labs open new collection centres all the time so keep your eyes peeled! Thanks!
The overall user experience is very easy, however, I don't feel that the information received as a consumer is very in depth (I know you probably do this to encourage people to utilise your...
อ่านเพิ่มเติม
Amelia Thornycroft
i-screen
8 years ago
Thanks for the useful feedback! We thought long and hard about which technologies to use when designing this test - based on feedback from our customers we wanted to offer a competitively priced option for microbiome testing that would provide useful insights not only into the bacterial gut flora, but would also provide key markers of digestion, parasitic infection and yeast overgrowth. The microbiome tests on the market that use DNA sequencing technology typically only provide information regarding the different strains of bacteria - our perspective was that this information has limited actionable clinical value for the individual, and is of more value for broader research purposes. Thanks again!
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
8 years ago
Easy and effective.
It was easy quick and effective. No problems encountered at all.
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
8 years ago
Fast, easy, efficient. Reports easy to understand.
Fast, easy, efficient. Reports easy to understand.
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
8 years ago
Pleasantly surprised to find a collection centre 200 meters from my front door - yes I would use this service again as it’s more convenient than going to my GP.
Really worth my while doing and I've had a good all round experience, I would definitely recommend this to friends
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
8 years ago
Communication
Haven’t received my results after 13 days and no response to my emails
Amelia Thornycroft
i-screen
8 years ago
Thanks for getting in touch and we're sorry to hear about your experience. Your results were released in your i-screen dashboard within 1 week of completing the test, and an email confirmation was sent to advise you of this. We did reply to your follow up email within 2 hours of receiving this. Please note that sometimes our emails are diverted to junk folders, so to avoid this happening again, please add info@i-screen.com.au to your address book. Thanks for your support!
