I was really happy with the advise and service received from Gareth, he was really friendly and kept me informed of all updates.
There was a delay with another car I went with but was sorted out...
Fantastic professional service from the very start. Good communication throughout. Chose my vehicle, got a great finance deal with the help of Lewis Routledge who was brilliant. If you’re looking for...
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Fahad Hussain
Hippo Leasing
8 years ago
Hi, Thank you so much for your positive feedback. We pride ourselves on excellent customer service so this is very pleasing to hear and I am sure Lewis will be happy with the feedback too. Kind regards, Fahad
This is the 2nd time I have used Hippo for a lease vechile. The service last time was excellent and again I have no complaints. Aidan was patient, listened to my requirements and delivered. Could not...
Worst customer service ive ever experienced! I was in need a car fast, which is why I went with hippo, as I was told I would have my car in 7-10 days. After a week I still didnt have a date of...
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Fahad Hussain
Hippo Leasing
8 years ago
Hi, I am very sorry to hear about the recent level of service you have had with Hippo. We pride ourselves on our excellent customer service so this is disappointing to hear. I have asked our Customer Service team to look into this asap for you and someone will be in touch. Kind regards, Fahad
Fahad Hussain
Hippo Leasing
8 years ago
Hi again,
We have had a look into this for you and initially we had arranged a delivery date with the manufacturer, however they admitted they forgot to book it in! When you drove to the dealership , they advised that the car had been scratched which is why they sent you home in a courtesy car and delivered you car 2 days later.
We have attempted to contact the dealership asking them to compensate you however we have not had a response. My recommendation would be really to contact the dealership as the issues you have encountered have unfortunately originated from their end.
I dealt with Daniel and he was very informative and made sure the delivery was made around an over sea's trip I had arranged.
He was spot on with all my requirements.
At beginning good but then realised car I was getting wasn’t what I had asked for and due to me having to email one person who was out of office so no reply several times I still don’t have car -...
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Fahad Hussain
Hippo Leasing
8 years ago
Hi, Thanks you so much for your feedback. We pride ourselves on our excellent customer service so I will definitely pass this onto the relevant account manager. Leave it with me and someone will be in touch soon. Kind regards, Hippo Leasing
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ลูกค้าที่ไว้วางใจได้
8 years ago
Excellent service from start to finish. Would highly recommend Hippo for making this simple and straight forward.
Fahad Hussain
Hippo Leasing
8 years ago
Hi, Thanks for the great feedback. We appreciate your very kind review and wish you many happy motoring miles! Kind regards, Hippo Leasing
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ลูกค้าที่ไว้วางใจได้
8 years ago
Excellent service.
Answered my initial enquiry first time of asking. Other two companies did not get back to me for one week/three days. Kyle (Quinn) deal with this enquiry as a complete package, ie information on new...
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Fahad Hussain
Hippo Leasing
8 years ago
Hi , we really appreciate the great feedback and will it onto Kyle. Regards, Hippo Leasing
From start to finish Hippo were great. We dealt with Stefano and could not fault his professionalism and customer service. Absolutely fantastic. I will recommend to family and friends and I will...
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Victoria Lancaster
Hippo Leasing
8 years ago
Hello there Victoria, thank you for such wonderful feedback, Stefano will be pleased. We appreciate your kind review, and wish you all the best in your new car. Regards, Hippo Care Team.
