I have to say that Sarah Pounder was any asset during my car purchase. She kept me fully up to date and I thank her immensley. Also the after sales team especially Laura.
Victoria Lancaster
Hippo Leasing
8 years ago
Hello there Lisa, thank you so much for your positive feedback, I will be sure to pass this onto Sarah, she will be thrilled. With thanks, Victoria.
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8 years ago
Good service, but could be much better communication
My first initial contact with Hippo motors was good. Once the financial agreement was in place the person I was speaking to had to be rushed for emergency surgery so I got through to someone else....
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Victoria Lancaster
Hippo Leasing
8 years ago
Hello there, many thanks for your feedback, this is very important to us, in order to maintain service levels, we take feedback very seriously. I am so sorry to hear that we didn't quite reach these levels, but rest assured, I will pass your thoughts over to our aftercare team. Once again, thank you for using Hippo, we value your custom, and take on board y our comments. Regards, Victoria.
Good service, good support, fair pricing, fast and efficient dealership.
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8 years ago
Great Account Manager, disappointed car was changed before delivery
Had a great experience dealing with the Account Manager Gareth and he made a real effort into finding a car that was both suitable and one that I would like.
I was disappointed though that the terms...
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8 years ago
Excellent from start to finish
Excellent customer service from start to finish with expert advise along the way.
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8 years ago
Incredible service and perfect car
I really didn't think I would be able to get leasing or financing for a car due to past credit issues. I called and within 2 hours I was approved and was able to pick for a huge range of cars. They...
I had no previous experience of leasing a vehicle so it is difficult to bench mark the service. However the Hippo rep was friendly and helpful and it was all done very quickly and with out any...
The person who dealt with my purchase was very helpful and had a good knowledge of the vehicle I required also happy and could have a laugh and a joke with her that is what a customer wants Well Done
