Made my purchase online, easy to do but no confirmation email to say the order had been placed. I contacted them by phone and got confirmation. The phone was answered promptly and the service very...
After speaking with a member of staff by telephone, I ordered a jacket on-line on a Saturday and it arrived the following Tuesday. Great service and an excellent product. Based upon my experience, I...
purchased online but would have preferred to go to shop but there are none in London - shame.
I had to try in other shop first to know the appropriate size. the process was easy. website is fine...
ordered an EU58 jacket and was sent a EU48 size so will have to send back, confusion over UK and EU sizes as the packing slip was in both UK and EU sizes, but the website ordering is only EU, I'm...
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Laura Nettleingham
Hein Gericke Outlet
8 years ago
Unfortunately occasionally mistakes can happen, we are always very quick to rectify these situations, as soon as we were made aware of this we contacted the customer and have arranged the return of the incorrect jacket and the dispatch of the correct size.
