Highlight more clearly you pick up times are way ahead of tour times
Andrei
Gray Line Iceland
2 years ago
Dear Customer,
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We are saddened you feel this way as we always make it a point that our customers are fully aware of their tour/transfer details through the voucher we send them after booking. We hope to have the opportunity to serve you better in the future.
Sincerely, Gray Line Team
รีวิวสินค้า
วันที่ซื้อ: 10/03/2024
0
แบ่งปัน
AT
Aleksandar Traykov
ตรวจสอบ#โดย #Feefo #แล้ว
2 years ago
Aleksandar Traykov พูดเกี่ยวกับ Gray Line Iceland ว่าอย่างไร:
The driver was very grumpy, there was a stop in which we had to change to bus and the driver was being rude when we had no idea about that
Andrei
Gray Line Iceland
2 years ago
Hello Aleksandar,
Thank you for choosing Gray Line and for bringing your concerns to our attention regarding your experience with one of our drivers. We apologize for any inconvenience you experienced and understand your disappointment.
Customer service is vital to our operations and we are most grateful for the effort you have made to share your observations. We will ensure that your concerns/feedback are addressed
Sincerely, Gray Line Team
รีวิวสินค้า
วันที่ซื้อ: 10/03/2024
0
แบ่งปัน
LL
Louise Lawson
ตรวจสอบ#โดย #Feefo #แล้ว
Dundee Scotland
2 years ago
Louise Lawson พูดเกี่ยวกับ Gray Line Iceland ว่าอย่างไร:
Great communication, promptly answered my question which enabled me to book the correct thing for me. I would use again.
Andrei
Gray Line Iceland
2 years ago
Louise, thank you so much for your kind words! It’s always such a pleasure to see you at Gray Line. We can’t thank you enough for your ongoing support and can’t wait to have you with us again.
Best regards,
Gray Line Team
Great communication. Seamless pick up. Replaced tour when no lights seen first night. Excellent tour.
Andrei
Gray Line Iceland
2 years ago
Hello Dear Customer,
Your continued support and the kind words you’ve shared in this five-star review mean the world to us. We’re truly honored to have you as a valued customer. Thank you for consistently choosing us and for taking the time to leave such positive feedback once again. You’re always welcome here.
Regards, Gray Line Team
I’m using often your service (at least one time a month). Most of the time your staff is not really providing a warm welcome, sometimes even quite the opposite. The timetable is never respected...
อ่านเพิ่มเติม
Andrei
Gray Line Iceland
2 years ago
Hello Dear Customer ,
Thank you for taking the time to share your review with us. Customer service is vital to our operations and we are most grateful for the effort you have made to share your observations. We will ensure that your concerns/feedback are addressed.
Best regards, Gray Line Team
รีวิวสินค้า
วันที่ซื้อ: 08/03/2024
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
2 years ago
I had a wonderful time and Rene was a great and enthusiastic guide who had so much knowledge about the Northern Lights. We saw the Northern Lights and it was just magical!
Andrei
Gray Line Iceland
2 years ago
Dear Customer,
Thank you for your gracious words! We’re delighted to hear you enjoyed our service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!
Warm regards,
Gray Line Team
รีวิวสินค้า
วันที่ซื้อ: 08/03/2024
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
2 years ago
Great trip with our fab host Karen
Andrei
Gray Line Iceland
2 years ago
Dear Customer,
Thank you for choosing Gray Line and for your wonderful review. We are delighted to read about your experience. Thank you for your kind words about one of our staff.
We hope we will have the joy of welcoming you back in the near future.
Best regards,
Gray Line Team
รีวิวสินค้า
วันที่ซื้อ: 07/03/2024
0
แบ่งปัน
RS
Robin Stenning
ตรวจสอบ#โดย #Feefo #แล้ว
2 years ago
Robin Stenning พูดเกี่ยวกับ Gray Line Iceland ว่าอย่างไร:
Friendly chatty pickup on way to hostel bus Meeting point! Booking easy online however could not load tickets to Apple wallet but wasn’t a problem.
Andrei
Gray Line Iceland
2 years ago
Robin, your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!
Best regards, Gray Line Team
วันที่ซื้อ: 07/03/2024
0
แบ่งปัน
WK
Woohyun Kim
ตรวจสอบ#โดย #Feefo #แล้ว
2 years ago
Woohyun Kim พูดเกี่ยวกับ Gray Line Iceland ว่าอย่างไร:
alles Gute
Andrei
Gray Line Iceland
2 years ago
Dear Woohyun ,
Thank you for choosing Gray Line and for your top rating! We are happy to hear about your experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Wonderful Golden Circle and northern lights tour. One small issue is that lunch seemed a little rushed
Andrei
Gray Line Iceland
2 years ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to hear about your experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.