Everything was great, except that most of the stops felt pretty rushed, by the time everyone was off the bus, there were only a few minutes to look around and take pictures. The stops were all great,...
We got an email at the last minute stating that our PAID voucher for this Valentine's Day tour would not be honored because Gray Lines Tours had OVERBOOKED it. They wanted to move us to some other...
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Gurrý
Gray Line Iceland
9 years ago
thank you for your review. it is unfortunate that the tour you booked on a short notice was fully booked on the preferred day. I am glad to see that you enjoyed your complimentary replacement tour with us. Glad to see that you enjoyed the company of driver Lulu and our guide Jakob.
TC
Trusted Customer
9 years ago
Let me be clear that when we booked, this company gave us a PAID voucher AND charged my bank card. Nowhere did it say "MAYBE" you have a paid booking. Clarity is important. Gray Lines Tours should have been honest that they may or may not HAVE the item they just took my money for.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.