Grass247 คำวิจารณ์

Please accept our apologies for the issue you experience with your delivery. As per our previous communication this was caused by an administration error when processing the alternative item. We have amended our procedures in an attempt to prevent a similar incident happening again. We do not like to see any customer go away having had a poor experience and have emailed you to try and resolve the concern you have raised. We hope to be able to resolve your concern,should you have any questions or wish to discuss your order further please do not hesitate to call us on 08000 599 247 and we will do all we can to help. Regards, Grass247.co.uk Your Artificial Grass Specialist

Please accept our apologies for the service you received from the driver making your delivery. As we use a third party carrier we are unable to take any direct action, however we have raised the issue with the courier who will be conducting an investigation. We do not like to see any customer go away having had a poor experience and have emailed you to try and resolve the concern you have raised. We hope to be able to resolve your concern,should you have any questions or wish to discuss your order further please do not hesitate to call us on 08000 599 247 and we will do all we can to help. Regards, Grass247.co.uk Your Artificial Grass Specialist

Hi and thank you for leaving us such a lovely rating! We always aim for an easy ordering process and quick delivery of all of our products, so thank you for letting us know that we've achieved this for you. We would be over the moon if you could send us pictures of your Stockholm Artificial Grass in your garden, so please get in contact with them. We look forward to hearing from you! Kind Regards Emma - Grass247 Your Artificial Grass Specialist

Good afternoon, thanks for leaving us a rating. It would be an absolute delight if you could send us any pictures that you have of your new Pemba Outdoor Carpet, so please get in contact! We look forward to hearing from you. Kind Regards Emma - Grass247

We are sorry to see you are unhappy with the delivery service you received. We can see from your order that there was no delivery charge as the order value was greater than £100. We do state on our delivery information page that we use a courier for Standard delivery. The courier's service is for delivery to the nearest accessible curb side next to your property. The delivery is a one man service. It is at the drivers discretion if they will carry the item(s) any further than the curb side. Most drivers are happy to help you with the items, but we cannot guarantee this. Help may be required to unload larger items. We do not like to see any customer go away having had a poor experience and have emailed you to try and resolve the concern you have raised. We hope to be able to resolve your concern,should you have any questions or wish to discuss your order further please do not hesitate to call us on 08000 599 247 and we will do all we can to help. Regards, Grass247.co.uk Your Artificial Grass Specialist

Please accept our apologies for the issue you experienced with your delivery. We agree that the wording of this section is confusing so we are in the process of re wording. The wording was accurate for our older ranges however we have recently started selling some new lines that are much heavier. This section of our delivery information page was missed when we updated the listings. ​ ​We can see the delivery was carried out using our own delivery service. They were supposed to contact you prior to the delivery date to confirm you would be available, as delivering to an empty property would be a waste of time and money. We do not like to see any customer go away having had a poor experience and have emailed you to try and resolve the concern you have raised. We hope to be able to resolve your concern,should you have any questions or wish to discuss your order further please do not hesitate to call us on 08000 599 247 and we will do all we can to help. Regards, Grass247.co.uk Your Artificial Grass Specialist