Thanks to the engineer's advice I avoided unnecessary service and charges. Many thanks for the free advice and for not taking advantage of the situation
Helpful, skilled engineer, who was quick to diagnose where the problem lay - (unfortunately in the communal aerial).
Very rapid response and good communication.
Poor; the guy was very arrogant told me I had no chance with the price I mentioned which i thought wasn't insulting. Kicked my foot stool to move it with his trainers and moved my cream sofa with his...