Poor customer service. Forgot to request wheelchair assistance.
I called Globe hunters to secure a quote found on Sky Scanner. At this point the quote was no longer available and Rohit had quoted a significantly higher price. After telling him that it was too...
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Mavyreen
Globehunters
10 years ago
Hi Mrs Garcia,
Thank you very much for your feedback and for bringing this issue to our attention.
We are very sorry to hear you had an unsatisfactory experience and we regret any inconveniences these issues might have brought to you. This is certainly not the level of customer service and user experience that we expect for our clients.
Also, we have looked into this case and found several faults that we are now currently working on to resolve. Your feedback has been taken very seriously and will be passed on to the relevant Departments.
The service I received from Globehunters was outstanding. Shawn, the advisor I dealt with my booking couldn't have done more to find the flights I wanted and dealt with the entire transaction...
Can you please send us a message at socialmedia@globehunters.com with your thoughts?