Excellent service always notified of problems in advance
With that said if the service drops suddenly we are unable to receive emails as we do not get 4g so text’s would be an improvement to the...
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4 years ago
Very good service and great speeds but outages are an issue
The service is good and my experience with the customer services reps when I had an issue was very good but too many major outages prevents from giving 5 stars. Is the network resilient/diverse?
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4 years ago
Excellent service after delays in installation
Excellent speed, reliability and service, once installed. However, we waited years, literally, for installation and frequently were unable to obtain updates.
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4 years ago
Some issues, nothing major.
After having arranged a pre-installation survey date, they arrived on an earlier day (unannounced) and did the survey. A second chap then turned up (still earlier than my agreed date) and said he...
Good, but notcompletely reliable - too many outages
The installation was good, and the speeds appear to be about what I am paying for. However there have been a number of prolonged outages ranging from 3 hours to 36 hours. There are also some...
The young man who came was only here for 10 minutes.
My daughter had been to see me the day before and she had fixed all the problems on the computer
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4 years ago
Service is a expensive and unreliable Constantly having outages. Not impressed. Service used to be fast but has slowed considerably recently
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4 years ago
Not enough capacity
There is frequently not enough capacity and we are unable to make or receive calls. "All the lines are busy, please try later" comes up in an American accent