Fixed a fault in the system quicker and given better information about what the problem was, how it was being addressed and when it was likely to be ficed.
I have a Genesis router which runs WPA/WPA2 (TKIP). My security consider this to be weak and should be at least WPA2(AES) or WPA3.
I was instructed to update the system myself. This however was not...
I would recommend them , with some caveats. We have more dropouts than I would expect and as we have Voipfone as well this means no internet or phone. However , they nearly always explain the...
My experience of outages has been appalling. Left for days over the SLA with no broadband which means I have no mobile signal as I have to use WiFi while my elderly mum was poorly. I know they have...
It is impossible to speak to a customer service manager . The original install was at fault the wrong equipment was sent . No one was qualified to dig the trench . You name it we’ve heard it . Again...
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0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
4 years ago
Excellent Service
Timely invoicing. Problem resolution - hardly ever needed though! Service special offers from time to time.
0
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4 years ago
Fibre to house excellent. Router delivery of wi-fi around house hopeless
Fibre to our house is excellent. But Gigaclear’s router in the house is extremely poor at delivering wi-fi around the house. Need a better router/home hub.
Since moving to Gigaclear from TalkTalk I haven't had any broadband issues at all. TalkTalk used to regularly cut out or be really really slow but Gigaclear service has been outstanding. They also...
