Grand European/Trafalgar gave me terrific service on my recent ScenicParks Explorer vacation!
Grand European Travel
Grand European Travel
11 years ago
The Scenic Parks Explorer Vacation is one of our most popular guided vacations and we are so glad that you enjoyed it. Thank you for taking a moment to share your comments. Hope to see you traveling with us again soon!
Grand European Travel-Guest Relations
Based on this experience, I am not sure that I would recommend GE.
Grand European Travel
Grand European Travel
11 years ago
We're sorry to see that you had some disappointing moments on this trip. While every destination is different, we do try to provide a well rounded, informative experience for our guests and and we will look into your suggestions with our regional teams. Thank you for taking the time to post your comments.
Grand European Travel-Guest Relations
All arrangements were handled professionally and questions were answered immediately.
Grand European Travel
Grand European Travel
11 years ago
Thank you for choosing Grand European Travel to handle your trip arrangements. Scotland is a beautiful country from Edinburgh with its castle on the hill, to the scenic Highlands. I'm glad that you enjoyed your experience and we hope you travel with us again soon.
Liz, Grand European Travel
Kari Nixon, our GET rep, was excellent. She responded to questions quickly and with helpful information. Everything went very smoothly for us. I would be happy to work with Kari and GET again. ...
อ่านเพิ่มเติม
Grand European Travel
Grand European Travel
11 years ago
Thank you for taking a moment to share your experience on the Castles Along the Rhine River Cruise. We are so happy that you enjoyed the cruise, the staff, and the Gentle Walking program offered on the SS Antoinette. We appreciate your kind words for your travel specialist, Kari Nixon. We will be sure to share them with her. Hope to see you on another trip soon!
Grand European Travel-Guest Relations
The trip was a mix of wonderful memories. But We travelled with Insight Tours and Grand European never told us they were passing us off to another tour company. All of the people that were part of...
อ่านเพิ่มเติม
Grand European Travel
Grand European Travel
11 years ago
We're sorry you were unaware that this tour is operated by our sister company, Insight Vacations. We do try to mark our brochure, payment receipts and travel documents clearly for each tour that is operated by our sister company. As for the optional excursion coupons that other guests received, they most likely booked with AAA or American Express. However, by booking with GET you received other discounts that those guests did not receive. We're glad that you made some wonderful memories despite these issues. Thank you for bringing them to our attention.
Grand European Travel-Guest Relations
We experienced a change in date and time for the trip and the Director of the trip was only average. The trip change caused extra problems for us including our airline reservation.
Grand European Travel
Grand European Travel
11 years ago
We're sorry that the original date for your Historic Highlights vacation was cancelled. This is an unfortunate thing that every tour company must deal with. We're happy you were able to move to the new date and that we could reimburse your airline change fees to help ease the stress involved. We hope that you enjoyed yourselves despite the one optional being cancelled. Thank you for taking the time to share your feedback.
Grand European Travel-Guest Relations
I loved that our luggage was brought to our rooms and that nothing was ever misplaced. Great service
Grand European Travel
Grand European Travel
11 years ago
Thank you for traveling to Italy with us. I'm happy to hear that you enjoyed the trip, experienced good porterage service, and had a great driver. I'll pass your feedback on to the Travel Director so that he can learn from the experience.
Liz, Grand European Travel
Grand European Travel gives you access to the world’s best guided tours and river cruises, supported by a dedicated team that makes planning easy and personal. For more than 50 years, travelers have relied on our experienced Travel Specialists to help them explore the world with confidence. From choosing the right trip to handling the details along the way, everything is thoughtfully arranged so you can relax and enjoy a stress-free vacation.
Grand European Travel gives you access to the world’s best guided tours and river cruises, supported by a dedicated team that makes planning easy and personal. For more than 50 years, travelers have relied on our experienced Travel Specialists to help them explore the world with confidence. From choosing the right trip to handling the details along the way, everything is thoughtfully arranged so you can relax and enjoy a stress-free vacation.