Gateway2Lease คำวิจารณ์

Good morning, Thank you for taking the time to leave us a great review, as a family run business we really do appreciate it :-) It is lovely to hear our team provided a great service. We hope you are enjoying the drive of your new lease vehicle. Happy Driving and thanks again, Jodie and the team at G2L

Good morning, Thank you for taking the time to leave us a review and for your feedback. I have had a look into your concerns and can see the reason for the requote was unfortunately outside of our control, we needed to re-quote your vehicle order as we had entered April and a new tax year, the government had increased the vehicle excise duty (VED). As your quote was initially sent in December 2022, your quote was based on the old road tax values, as the vehicle wasn’t registered until after April 2023 this means we needed to re-quote to include the higher amount. I can see your monthly cost increased by 0.45p. We regret any frustration this may have caused. As per our terms and conditions you signed to accept at point of order, we do make our customers aware of this prior to ordering with us: Vehicle excise duty (VED / road tax) is included for the duration of the contract (if applicable). Please note that if the government changes the VED rates between the point of quotation and registration of the vehicle we will need to provide a revised rental as confirmed by the lender. The lenders terms will always state that any taxation change that impacts the rental will be passed onto the lessee.

Good morning Andrew, What a lovely review to read on a Friday morning. Thank you so much for taking the time to share your experience with us and for your continued support, as a family run business we really do appreciate it. It is great to hear our team provided a quality service once again. I will pass on your kind words to Claire and Ruth who will be delighted with the shout out.

Good morning Andrew, What a lovely review to read on a Friday morning. Thank you so much for taking the time to share your experience with us and for your continued support, as a family run business we really do appreciate it. It is great to hear our team provided a quality service once again. I will pass on your kind words to Claire and Ruth who will be delighted with the shout out.

Good afternoon Guy, Thank you so much for taking the time to leave us a great review, we really do appreciate it :-) It is great to hear our team provided great service and communication. Hopefully, we will get the opportunity to serve you again in the future.

Good afternoon Kevin, Wow! What a lovely review, thank you so much for sharing your experience with us. It is great to hear our team provided an excellent service from beginning to end, making your first leasing experience an excellent one. Thank you for the recommendation, as a family run business we really do appreciate it :-)

Good afternoon Abigail, Thank you for taking the time to leave us a lovely review, as a family run business we really do appreciate it. It is great to hear our team were helpful and provided good communication throughout. I will pass on your kind words to Katie who will be delighted with the shout out :-)

Good afternoon Mark, Wow! What a lovely review, thank you so much for sharing. It is great to hear our team have provided a fantastic service and were at hand to answer any questions, concerns that you may have had. I will pass on your kind words to Claire and Ruth, as I know it will brighten up there day. We hope you are enjoying the drive of your new lease vehicle. Happy driving and thanks again, Jodie and the team at G2L

Good afternoon Adam, Happy Thursday to you! Thank you for taking the time to leave us a great review and for your continued support, as a family run business we really do appreciate it. It is great to hear our team provided a brilliant service, I am sorry to hear your vehicle was caught up in the manufacturers delays but I am pleased to hear Ruth kept you updated on the progress of your vehicle. I will pass on your kind words to Ruth as I know they will brighten up her day.

Good morning Dawn, I hope you are well. We can see your new vehicle was delivered on the 2nd June 2023 by the supplying dealership. We work with a selected group of supplying dealerships who offer high standards of customer service. I would like to assure you this is not standard practice and I have been in contact with the supplying dealership to express our disappointment. The supplying dealership have asked me to pass on their sincerest apologies for the condition that your new vehicle was delivered in. This has been raised internally to their PDI Centre and transport department. Delivery is carried out by agents in connection with the supplier and in most cases the vehicle will be driven to your address. The delivery driver will aim to deliver a clean vehicle and will usually aim to use a car wash if one is available in the local vicinity of the delivery address. As per our previous communication, the supplying dealership agree to uphold your complaint and apologize for any disappointment this may have caused. In terms of a resolution, The supplying dealership have offered £50.00 for a full interior / exterior valet and this has been accepted. We hope we have been able to address all of your concerns.

Thank you Dawn - happy to be of assistance :-) All the very best, happy driving. Jodie

Good afternoon John, Happy Thursday to you! Thank you for taking the time to share your experience with us and for your continued support, as a family run business we really do appreciate it. It is great to hear our prices are competitive compared to other lease sites and are staff are always helpful. Thank you for the recommendation :-)