Gateway2Lease คำวิจารณ์

Hi Leanne, what amazing comments thank you for sharing your experience with everyone. I will make sure I pass you comments onto Karen and our directors. We hope you have a magical Christmas, Best wishes from the team at G2L

Hi Jonathan, I hope you are well. Thank you for taking the time to leave us a review. Once again we would like to apologise for the SOS Button fault on the T-Cross and for the delivery delays you experienced because of this. Its great to hear you are happy with your new Golf MK8.

Good afternoon, I hope this email finds you well.My name is Jodie and I am the Customer Experience Manager at Gateway2Lease. Firstly, I would like to take this opportunity to apologise for the delays you experienced. I can see from your file that my team placed your vehicle order with the supplying dealership back on the 18th May and that your order was a factory order. As part of our process we will check the availability of your ordered vehicle with the supplying dealership or manufacturer and provide an updated estimate for delivery. It is important to state that this date is still an estimate and as a credit broker we cannot guarantee this date as it is based on information from a third-party supplier. As an established credit broker, we work with a selected group of supplying dealerships who offer high standards of customer service and this is how we aim to provide the best indication for delivery. With factory builds, delays can happen within the process especially when the vehicle needs to be built and shipped from abroad. Once you have placed an order with us you can expect a periodic email that will provide an update on the delivery estimate. For factory orders the update will be less regular as there is usually no update on the quoted estimate until further down the line. In cases where the vehicle has been built or where the vehicle is already in stock, we will provide more regular updates as we get closer to the vehicle landing on site at the supplier’s location. I have to point out that our terms and conditions are very clear re delivery estimates. Due to the supply chain for any new car, the supplying dealership or any broker is not able to confirm with 100% accuracy (especially at this time) when a vehicle will be able to be delivered until the new vehicle arrives on site at the dealership. When the vehicle arrives on site there is still a lot of admin to confirm a delivery slot with the dealership. This is also compounded by everyone’s resource being so overwhelmed at this time. Our team here at G2L only ever work off what the supplier tells us re delivery ETAs, they do move both forwards and backwards and we are very open about any changes. My apologies for the delay you experienced and for any inconvenience this may have caused you. We hope you enjoy the drive of your new lease vehicle. Kind regards,Jodie

Good afternoon, it is great to hear we offered the best deal and that our team gave you great customer service throughout. Thank you for taking the time to leave us a review and thank you once again for your business.

Hi Frazer, thank you for leaving us such great comments and for taking the time to leave us a review. It's great to hear the team looked after you, throughout the delivery process. Kind regards and best wishes from the team at G2L

Good afternoon Nicholas, thank you for leaving us a 5 star review and great comments. We hope you enjoy the drive of your new Smart Fortwo. Merry Christmas and a Happy New Year.

Hi Alison, thank you for taking the time to leave us a 5 star review, it is very much appreciated. We also appreciate you giving us the opportunity to supply your lease vehicles. We wish you a very Merry Christmas and a Happy New Year. Best wishes, Jodie at G2L

Hi Andrew, thank you for taking the time to leave us a review. It's great to hear Sophie, Dan and Karen gave great service throughout the whole process. I will make sure I pass on your comments to them. Thank you once again for your business.

Good morning Gary, Thank you for leaving us a 5 star review, it is much appreciated. It is great to hear our team were professional from start to finish.

Hi Abdul, thank you for taking the time to leave us a great review, it so nice to hear our team have looked after you.