forward2me คำวิจารณ์

Hi there. Many thanks for your feedback. We are sorry to hear that you feel dissatisfied with the information that was provided to you recently regarding our UK Tax Free Warehouse based in Guernsey, Channel Islands. Guernsey is an English-speaking island located in the English Channel between France and Great Britain. It is not part of the United Kingdom or a member of the European Union, instead it is a self-governing Crown Dependency. It has a special status negotiated by treaty that means that Guernsey is within the EU for most of the purposes of the free movement of goods but outside the EU for other purposes. In practice, Guernsey uses UK postcodes and many UK retailer’s deliver to the island on the same terms as mainland UK. Significantly, Guernsey has no VAT or GST. This means if a UK retailer ships to Guernsey they should not be charging VAT. Amazon ship to Guernsey and will drop the VAT from the cost of your goods when you enter a Guernsey delivery address. Many large retailers are aware of this but some are not, especially smaller retailers. If a retailer is trying to charge VAT for a Guernsey delivery, just send them a polite note explaining the goods are being delivered to Guernsey and VAT does not apply. You will find a copy of a template and further information which may help you on the following page of our website:- https://www.forward2me.com/british-tax-free-warehouse/ It is recommended that you only look to ship higher value goods to this address as shipping options are limited to DHL and can be a little more expensive than shipping from our mainland UK address. It is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland. Please also be aware that, when you order goods to the tax free warehouse, the tax free element refers to the 20% VAT that is deducted from the total purchase costs of the items from the online retailer either upon checkout or upon delivery to Guernsey. The tax free element does not refer to any import duties or taxes owing for packages arriving to the tax free warehouse. You would be responsible to pay any import duties owing for items entering Guernsey. The VAT or tax free element refers to the VAT or taxes that you save from your original purchase and this saving would contribute towards your final costs for the shipping service. As a comparison, you would be permitted to pay the purchase price of the goods plus additional purchase VAT or tax plus the courier shipping costs if you were shipping your goods from our mainland UK warehouse, meaning a more higher cost to you for international shipping overall. We understand that the DHL shipping rates are slightly higher when shipping from our tax free warehouse in Guernsey so it is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland. I hope the information I have provided you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service. Please do not hesitate to contact our Customer Experience team if you have any more questions or concerns. Kind Regards Hayley

Hi there. Many thanks for your message. I am sorry to hear that you feel dissatisfied. I can see that you chose to send your package for a combine and repack service due to the shipping prices being based on the greater chargeable weight of your package for shipping at the time, which was the volumetric weight of the package (size of the package) rather than the actual weight of the goods. I understand that the first repack service was completed incorrectly and had caused the size of your package to increase rather than be reduced. We apologize for this initial oversight with your first repack request. Our repack team did manage to rectify the repack error for your goods and reduced the original dimensions of your package. This assisted with lowering the overall total chargeable weight of your package for shipping and reduced your original shipping price with DHL by just over £16 GBP. Volumetric Weight, sometimes referred to as dimensional weight, is a measure used by couriers like DHL and UPS to set the price of shipping items which are large in volume but relatively light in weight. In a case like this, Volumetric Weight is what determines the price of the shipping service. Volumetric Weight is calculated differently by service. Combine and repacking may be a better option dependent on the size of the packaging and if there is a lot of room for it to be decreased as this will mean the volumetric weight has been reduced. Where the Chargeable Weight has been determined by the Volumetric Weight it is usually a good idea to combine and repack your items into fewer or smaller packages to reduce costs and eliminate the risk of individual boxes going missing. Please note, that the combine and repack service does not always guarantee a reduction on the original courier shipping price. A reduction to the original shipping price, after combining and repacking, would be dependant on the type of goods in the package and how much volume could be safely removed without effecting the safety or secureness of the goods within the package for onwards shipping. We do provide further information to assist you in making this decision when you select 'Combine and Repack' option from your account. I hope the information I have provided to you is useful, we sincerely hope that this issue does not deter you from using our service again in the future and that you will reconsider your current rating of our service. If you do have any further questions or concerns please do not hesitate to get in contact with our Customer Experience team who will be more than happy to assist you. Kind Regards Hayley

Hi there, Many thanks for your feedback. I am sorry that you feel dissatisfied with our services. I can see you have processed two shipments through our services so far which were both dispatched from our Tax Free warehouse in Guernsey. Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping. We must stress to our customers that the tax free warehouse is only beneficial to customers shipping high value goods and we can only offer shipping with DHL from our Tax Free warehouse in Guernsey. This information is available to view and clearly stated from our website. In practice, Guernsey uses UK postcodes and many UK retailer’s deliver to the island on the same terms as mainland UK. Significantly, Guernsey has no VAT or GST. This means if a UK retailer ships to Guernsey they should not be charging VAT. Retailers that ship to Guernsey will drop the VAT from the cost of your goods when you enter a Guernsey delivery address. Many large retailers are aware of this but some are not, especially smaller retailers. The cost savings that you benefit from by using our Tax Free warehouse are not in relation to the shipping prices we can offer from this warehouse with the DHL couriers. The costs savings that you benefit from are based on the VAT free saving you make from your original purchase of your goods. The VAT that you saved from your original purchases would contribute towards your final costs for the shipping service. In comparison to this, you would be permitted to pay the purchase price of the goods plus additional VAT plus the courier shipping costs if you were shipping your goods from our mainland UK warehouse meaning a more higher cost to you for international shipping overall. We understand that the DHL shipping rates are slightly higher when shipping from our tax free warehouse in Guernsey so it is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland. I hope the information I have provided you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service. Please do not hesitate to contact our Customer Experience team if you have any more questions or concerns. Kind Regards Hayley

Hi there. Many thanks for your message. I am sorry to hear that you feel dissatisfied. I can see that you chose to send your package with FedEx International Economy service due to this being the most cost effective courier option based on the greater chargeable weight of your package for shipping at the time, which had been based on the volumetric weight of the package (size of the package) rather than the actual weight of the goods. I feel that you may have possibly paid a higher shipping price than needed. If you had chosen to submit a combine and repack request for your package, containing the tea bags, I believe it would have been possible for our repack team to reduce the original dimensions of the box containing the teabags or simply allocated the contents to a much smaller box. By doing this we could have assisted with reducing the overall total chargeable weight of your goods for shipping and lowered the final shipping price paid. Volumetric Weight, sometimes referred to as dimensional weight, is a measure used by couriers like DHL and UPS to set the price of shipping items which are large in volume but relatively light in weight. In a case like this, Volumetric Weight is what determines the price of the shipping service. Volumetric Weight is calculated differently by service. Combine and repacking may be a better option dependent on the size of the packaging and if there is a lot of room for it to be decreased as this will mean the volumetric weight has been reduced. Where the Chargeable Weight has been determined by the Volumetric Weight it is a good idea to combine and repack your items into fewer or smaller packages to reduce costs and eliminate the risk of individual boxes going missing. We do provide information to assist you in making this decision. when you select 'Combine and Repack' option from your account. I hope the information I have provided to you is useful, we sincerely hope that this issue does not deter you from using our service again in the future and that you will reconsider your current rating of our service. If you do have any further questions or concerns please do not hesitate to get in contact with our Customer Experience team who will be more than happy to assist you. Kind Regards Hayley