forward2me คำวิจารณ์

Hi, Many thanks for your feedback, this is very important to us. I'm sorry that you feel that our service is expensive, the price paid for shipping is calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. The shipping fees would only be calculated on the weight of the shipment if this was higher than the volumetric weight. The fees paid for shipping also include the service we provide, this includes the use of our warehouse addresses to receive your goods, the acceptance, processing and storing of your goods until they are dispatched and the completion of all export paperwork required for shipping to your country. I'm sorry to hear that you are happy with the quality of the photographs we provide showing your parcels, I will ask one of our customer experience team to contact you shortly, we are more than happy to provide a second photograph if you could confirm which parcel this complaint refers to. Kind regards, Tracy.