FlyDirect คำวิจารณ์

Thank you for your feedback and we’re pleased to hear that Karen in our Customer Services team provided great personalised service, I will pass on your kind comments. We’re sorry to hear about the issues you experienced with the transfer request and the special assistance at Tenerife Airport. We can confirm that assistance requests are passed to the relevant airport teams in advance, but we will review this further with the airport handling agents to understand what may have happened on this occasion. It is great to hear that the assistance team at Jersey Airport were fabulous and I hope that this experience you encountered in Tenerife will not deter you from a future FlyDirect flight or holiday.

Thank you for your feedback, I am sorry to hear that you had issues in using our website and had to contact the team to rectify. We do hope that this doesn't deter you from using FlyDirect on another occasion

Thank you for your review, we hope to see you on a future trip with FlyDirect soon.

We are very sorry to hear about your recent experience at check-in, particularly as we understand how important assistance arrangements are. We can confirm that the wheelchair assistance request and booking information were sent in advance, and as both passengers were on the same booking this should have been recognised by the airport handling team (Swissport.) We will investigate this further with Jersey Airport to understand what may have gone wrong, and we do hope that despite this experience we may have the opportunity to welcome you on board again in the future.

Thank you for your 5 star review

What a wonderful 5 star review, it sounds like you had a fantastic time in Tenerife and we hope that we see you on your next FlyDirect adventure soon!

Thank you very much for your review, I will pass your comments on with regards to the on-board catering to the relevant people and we hope to welcome you on-board a future FlyDirect flight soon.

Thank you for sending us in your feedback, I will pass your comments on to the relevant people and we hope that you choose to FlyDirect on a future occasion.