Excellent customer service . No waiting for a voice. Friendly, helpful, compation, solution oriented
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
9 years ago
Unreliable
I had to call them by phone 4 times just to receive my confirmation number and e-ticket number.
Ryan
FareDepot
9 years ago
Hi Ashraf,
We appreciate your valuable feedback.
We apologize for the inconvenience in travel booking experience.
Our office hour are between 9am-9pm if it is after office hours please don't hesitate to email us at sales@faredepot.com or on our website faredepot.com and you can talk to an agent through the chat and they will be happy to assist you.
Thank you,
Michael
Support Manager
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
9 years ago
Customer service people do not have enough knowledge to provide solution to...
Customer service people do not have enough knowledge to provide solution to a basic query. I asked him what to fill in last name field as I do not have surname. He asked me to contact airline. I was...
อ่านเพิ่มเติม
Ryan
FareDepot
9 years ago
Hi Gunjan,
Language problem tends to be a difficult thing to overcome and in the way a person articulate their problem is important. Our agency are quite knowledgeable about day to day airline issues. In the problem regarding the last name, the agent had clearly mention that there would be a fine or penalty for name change through the airline.
If there is anything we can do for you, please don't hesitate to call or email us at sales@faredepot.com.
I booked, got a confirmation and then a notice the next morning that my far...
I booked, got a confirmation and then a notice the next morning that my fare was cancelled.
Ryan
FareDepot
9 years ago
Hi Sherri,
We apologize for the inconvenience in your travel booking experience.
The fare you have purchase is no longer available. We apologize for the inconvenience . We will assist you with booking a new reservation.
Please don't hesitate to email us at sales@faredepot.com provide us with your preferred email or phone and one of our travel representative will be happy to assist you.
Called multiple times regarding never recovering my e-ticket and was connected with a person who hung up on me. Upon calling again, the next person yelled at me. Glad I could pay 1,500 for the worst...
อ่านเพิ่มเติม
Ryan
FareDepot
9 years ago
Hi Emily,
We apologize for the inconvenience in your travel booking.
Your ticket should have been issued already. Talking low would be hard to understand and could be perceive as nobody's there.
If there is anything else we can do for you, please don't hesitate to call or email us at sales@faredepot.com.
