Hello Kate,
We are sorry that your customer received a damaged item. We had not reached out to you because we were conducting an investigation with UPS and we were waiting for resolution. Our customer service team should have let you know and we apologize for that. The investigation is still ongoing but our manager has approved a full refund on this order. Here are the refund details: Payment refunded to Twice Touched Treasures
November 12, 2019 at 7:55:11 AM PSTTransaction ID: 5J2435021R5671358
Payment Status: PENDING
Expected eCheck Clearing Date: November 15, 2019 - November 20, 2019
Gross amount
-$69.19 USD If you are satisfied with the resolution of this case, please update your review and receive a 10% OFF on your next order. We apologize for the inconvenience.
