Essential Supplies คำวิจารณ์

Hi Paul.

Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.

This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range.  Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product.

Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.

On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic. We will also be offering you free replacements.

Sorry for all the inconvenience.
Regards 
Simon James - Director

Hi Paul.

Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.

This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range.  Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product

Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic.

We will also be offering you free replacements.

Sorry for all the inconvenience.

Regards  Simon James - Director

Hi Paul.

Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.

This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range.  Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product

Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.

On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic.

We will also be offering you free replacements.Sorry for all the inconvenience.

Regards 

Simon James - Director