Thank you for taking the time to share your feedback with us.
There are a number of reasons why you might get a no availability message when you search for a holiday on our website, but these are the most common:
Firstly, it may be there is literally no availability, as there are millions of prices due to dates, durations, airport and we use a specific type of search initially so customers can check our prices. When a customer goes through the booking journey it will then we have a secondary search for the specific flights and room types and if part of the package is no longer available, you’ll get the no availability message.
The other reason is the price jumping. If the holiday jumps up a considerable amount between the two types of search, then the system will automatically show a no availability error. Our booking system is dynamic and due to the way that dynamic pricing works, the price in some cases can change in the space of a few minutes. Unfortunately, there is nothing further we can do about this as it is standard procedure to confirm the new booking price to ensure the customer is aware of the price before making the requested amendments. If the price jumps to what the system considers to be an incorrect level, the no availability message will continue to appear until it's amended.
