Dream Doors คำวิจารณ์

I absolutely appreciate that Dream Doors was experiencing a higher than usual volume of work and the workload to staff ratio was tricky during the time they were working on my kitchen. However, the implication that the difficulty in this process was due to my lack of availability is really inappropriate and I'm actually quite insulted by this! Whilst I wasn't living in the house while the work was being completed, I was available and contactable all the time and Dream Doors had all my contact details. If Dream Doors needed me at the house, I would have made arrangements to be there (which I always did when I was asked). My issue is not the length of time the work took or the quality of work. To me good customer service is not about doing everything on time or perfectly, it's about being kept in the loop and being made to feel like your needs as a customer are being considered and met - basically that you and your custom is valued. I'm afraid the response above from Dream Doors has only reinforced my initial negative opinion, which at the end of the day is a shame for both parties.