A very annoying service as we have had to cancell one room due to illness for one off the guests. We cancelled at the Hotel so they knew the guest was not arriving but asked us to contact Destination...
อ่านเพิ่มเติม
Customer Service Support
Destination 2
5 years ago
We regret that you have cause to complain and have referred the matter to our team to investigate the issue raised. They will respond privately.
1
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
5 years ago
Sales service was good however I have made full payment and yet to receive my travel documents through.
Customer Service Support
Destination 2
5 years ago
according to our records, travel documents and a booking confirmation were sent to the email address in the booking on 05 August 2021. We do apologise if these were not received and have resent the bundle. Please will you check your spam/junk folder for any filters and contact our after sales team if still not received
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
5 years ago
Overall great service - website needs a tweak
Booking was fairly easy as knew exactly what I wanted. Angel was really helpful in his knowledge of polices re covid 19. Something I had struggled to find on the web site. I wanted know what happened...
อ่านเพิ่มเติม
Customer Service Support
Destination 2
5 years ago
Thank you for your input and suggestions. These have been noted and sent to our IT team for attention. We are, however, delighted that Angel was able, as always, to give the best possible service.
0
แบ่งปัน
MW
Mr Ryan Waite
5 years ago
Mr Ryan Waite พูดเกี่ยวกับ Destination 2 ว่าอย่างไร:
It took a couple off calls to rearrange my holiday due to COVID, but Shauna was very helpful, and made the whole experience less stressful
Customer Service Support
Destination 2
5 years ago
Thank you for taking the time to post this positive review. It is always appreciated by the agents.
0
แบ่งปัน
MS
Mrs Helen Storer
5 years ago
Mrs Helen Storer พูดเกี่ยวกับ Destination 2 ว่าอย่างไร:
Not easy to contact
Very easy booking process online and excellent pricing.
Not easy to contact (email only) regarding changing the booking and found to be very inflexible. Cancellation fees far too high within 5 days...
อ่านเพิ่มเติม
Customer support
Destination 2
5 years ago
Helen we are pleased about the pricing and process to book. Our emails are all responded to, and to avoid issues, amendments are required in writing as our terms state. These terms also mention about fees, so that customers are fully aware before they book, that they can be high. You would have accepted these and presumably read them when booking online which you appear to have done. We are always as flexible as we are able but have to abide by the airline or other suppliers who are involved. We will achieve the best outcome for you in every case.
