When i phoned PC World about problems with software i was told the guarantee only covered the hardware and not the software which is where the problems lie.
a cosmetic part was taken by the delivery men. I contacted customer services who said, cosmetic part if you want to buy the part contact Hoover direct. They gave me the number for Hoover. Not at all...
Paying to deliver and recycle was not expected in this day and age, given all the green policies published.
Delivery in particular as few people can put a product similar to this in their car.
Curry's were highyl efficient - the phone system for checking delivery times is excellent, and the extra £14.95 I spent on having them take the old machine away and install the new one was money...
I bought this item from you mainly because of free delivery and taking my old appliance away. When the cooker arrived the delivery team refused to take my old appliance away saying they had no room...