Reimbursement amount lower than expected - not explanation provided
The process of buying was fine. Unfortunately I had to make a clam for some broken glasses. While it was dealt with quickly I was puzzled by the amount I was paid and requested an explanation but...
อ่านเพิ่มเติม
Liz
Cover-More Travel Insurance
9 years ago
Thank you for sharing your experience. We do have to take into account the depreciation of items when calculating the claim. Please accept our apologies for not replying though, we will improve these processes in future.
We had two parts of our claim: change due to illness and a cancelled flight. Only the second part was paid but once we contacted them the first part was also paid. Good coverage but sloppy claims...
อ่านเพิ่มเติม
Liz
Cover-More Travel Insurance
9 years ago
Thank you for this feedback, we'll pass it on to the team to improve processes in future.
makes mewonder,what is the point of having insurance!!!
its first time iv needed to claim, i always had cover more,i had all the receipts,claimin around $600 and all i got in return was $54,my friend who travelled with me received $800 only diffrence was...
อ่านเพิ่มเติม
Liz
Cover-More Travel Insurance
9 years ago
Thank you for providing your feedback. There are a number of different elements that our claims team have to take into consideration when determining a claims payout including travel option.
Covermore were hard to get hold of in an already difficult country. while they said they would reimburse us and we could provide documents later this wasn't the case. We were not able to use email...
อ่านเพิ่มเติม
Liz
Cover-More Travel Insurance
9 years ago
Sorry to hear you didn't have a positive experience with the claims process. Thank you for sharing your experience so we can improve in future.
