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Dear Mr Coulbert,

Thank you for taking the time to leave us your feedback. We are constantly looking for ways to improve our service, so we really appreciate you sending us your thoughts. 

I am so sorry to hear that you had such a negative experience whilst using our service. We would like to get in touch with you to personally apologise but also to see what we can do to rectify the problem. If you could contact me at tessa.biles@ceta.co.uk with the best number to reach you on, I will make sure one of our team calls you today.

Kind regards,

Tessa Biles