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Thank you for taking the time to send us your feedback, we really appreciate it. Without customer comment's we wouldn't be able to monitor and adapt our services, where necessary, to make improvements. 

I am very sorry to hear that you have not received any form of documentation. We would expect all documentation to be sent to you via email, unless other wise stated, within 24 hours. I have forwarded your feedback onto the Leisure Supervisor and have requested that someone gets in touch with you today to sort this out. 

Should you have any questions in the meantime however please do not hesitate to get in contact.

Kind regards,

Tess