They took a double payment and insured my boat twice. emails to their linked contact us page were returned. Two days now no refund, still two polices for the same boat.
Not impressed.
Tessa Biles
Compare Boat Insurance
8 years ago
Dear Mr Desmond,
Thank you very much for leaving us your feedback. I am really sorry to hear about the issue you had when purchasing boat insurance with us. I completely sympathise with your frustration, and can only apologise for the error.
I have spoken to the Leisure Departments Team Leader, who has informed me that you have spoken with my colleague Sharon. I understand she has cancelled the duplicate policy, and a refund should be in your account within the next 3-5 working days, depending on the card issuer.
Your documents have also been sent out to you in the post, and should be with you shortly.
Once again I would like to apologise for this error, and any inconvenience it may have caused you. If there is anything further we can do to help, please do not hesitate to get in contact with us.
very easy site to use and I would recommend this site to everybody
Tessa Biles
Compare Boat Insurance
8 years ago
Dear Christopher,
Thanks so much for your feedback on Compare Boat Insurance. We are really pleased to hear you were happy with our services and that consequently you would recommend our site to everyone!
If there is anything else we can help you with, do not hesitate to get in contact.
easy to use, very easy to find a competitive price
Tessa Biles
Compare Boat Insurance
8 years ago
Dear Simon,
Thank you for your five star review of Compare Boat Insurance. We are so pleased you found our website easy to use and easy to find a competitive price!
We wish you a happy year sailing and look forward to speaking with you next year at renewal!
Staff are very helpful and went through everything I need to have definitely recommend will use again
Tessa Biles
Compare Boat Insurance
8 years ago
Hi Jon,
Thank you so much for your fantastic review of Compare Boat Insurance. I will make sure to pass on your comments to the Leisure Team and to their Supervisor.
If there is anything else we can help you with, please do not hesitate to contact us.
I purchased the product online and still had a telephone call and several emails asking if I wanted to proceed. Until this point was easy and hassle free. I didn't want the call or additional email...
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Tessa Biles
Compare Boat Insurance
8 years ago
Dear Matthew,
Thank you very much for sending us your feedback. Our customer's comments are so important to us as they allow us to constantly monitor and modify our services where possible.
I am really sorry to hear you felt like we were cold calling you, and that you received follow up emails that weren't necessary. I can completely understand your frustration.
I have passed on your feedback to our Senior Management for them to review, and I have also asked out IT Team to see why you were called and emailed about proceeding with a policy, after purchasing a policy with ourselves. This way we can make adjustments to our system if necessary.
Thank you again for sharing your feedback, and if there is anything else we can do to help then please do not hesitate to get in contact with us.
Thank you for leaving us your feedback. I have spoken with my colleague Jon who I believe you have spoken with. He has explained that the documents were sent to you via email, and has confirmed you do now have them.
If there is anything else we can help with, please let us know and we will be happy to assist you.
Compare Boat Insurance is one of the UK's leading specialists in marine insurance. Utilising over 20 years of experience in the industry, we provide high quality insurance at competitive prices. With our site, you can compare a wide selection of live quotes and receive cover in minutes.
Compare Boat Insurance is one of the UK's leading specialists in marine insurance. Utilising over 20 years of experience in the industry, we provide high quality insurance at competitive prices. With our site, you can compare a wide selection of live quotes and receive cover in minutes.