Delivery was a bit slow. Most retailers despatch immediately and parcels arrive in 48 hours.
Karen
Chums
3 months ago
Thanks for your feedback. I appreciate that you are disappointed with your delivery experience, and I am sorry to hear that the service did not meet your expectations.
Having reviewed the tracking information, I can confirm that your parcel was delivered within our advertised delivery time frame. While the delivery was completed as expected according to our service commitment, I understand that this may not align with the time frame you had hoped for. Please accept our apologies for any disappointment caused. If there is anything further we can assist you with regarding your order, please do not hesitate to contact us.
รีวิวสินค้า
Karen
Chums
3 months ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. If an item isn't suitable for any reason we would advise to return them back to us free of charge using the enclosed return label. The postage cost is also free on a replacement order. If you need any further help please contact us.
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
รีวิวสินค้า
Sohith
Chums
3 months ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Sohith
Chums
3 months ago
Thanks for sharing your rating with us. Thank you for your custom.
Sohith
Chums
3 months ago
We truly appreciate your positive feedback, thank you for your custom.
Sohith
Chums
3 months ago
We’d like to thank you again for taking the time to write this review about the item received. All feedback is highly appreciated, as it enables us here at Chums to further develop our products and services.
Sohith
Chums
3 months ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
First problem was product didn’t match description or photograph.
Second, was charged £5.95 for free delivery.
Third when returned customer service said they would refund the wrongly charged...
อ่านเพิ่มเติม
Karen
Chums
3 months ago
Thanks for your feedback. Please accept our sincere apologies for the inconvenience caused. We understand your frustration and regret that we did not provide the level of service you expected. I will address your comments with our quality assurance and buying teams regarding the issue and we be taking action to prevent it from happening again. We have also refunded the postage charge back to your card today, please allow 3/5 days for this to show in your account. Thank you for your understanding.
รีวิวสินค้า
Karen
Chums
3 months ago
Thanks for your feedback. Please accept our sincere apologies for the inconvenience caused. We understand your frustration and regret that we did not provide the level of service you expected. I will address your comments with our quality assurance and buying teams regarding the issue and we be taking action to prevent it from happening again. We have also refunded the postage charge back to your card today, please allow 3/5 days for this to show in your account. Thank you for your understanding.
Karen
Chums
3 months ago
Thanks for taking the time to leave a review.
Karen
Chums
3 months ago
Thanks for taking the time to leave a review.
Karen
Chums
3 months ago
Thanks for taking the time to leave a review.
วันที่ซื้อ: 20/06/2026
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
3 months ago
Excellent
Sohith
Chums
3 months ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
รีวิวสินค้า
Karen
Chums
3 months ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I will address your comments with our quality assurance and buying teams. I can see that both the return and refund have been dealt with for you, and we do hope you continue to shop with us.
วันที่ซื้อ: 20/06/2026
0
แบ่งปัน
MT
Miss Gwendoline Thorn
ตรวจสอบ#โดย #Feefo #แล้ว
GBR
3 months ago
Miss Gwendoline Thorn พูดเกี่ยวกับ Chums ว่าอย่างไร:
Ordering was simple and so was payment. I found almost everything that I was looking for but one item was out of stock. Hopefully it will be available next time. As an elderly person who wants to...
อ่านเพิ่มเติม
Sohith
Chums
3 months ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
รีวิวสินค้า
Sohith
Chums
3 months ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Sohith
Chums
3 months ago
Thanks for sharing your rating with us. Thank you for your custom.
Sohith
Chums
3 months ago
We truly appreciate your positive feedback, thank you for your custom.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.