Great lack of communication on the returns / exchange process. Plenty of contact pre delivery of the initial order. Very disappointing for my first experience with Chums.
Karen
Chums
2 months ago
Thanks for your feedback. I am sorry to hear that you were unhappy with the lack of updates regarding the progress of your return. Our returns process advises customers to allow up to 14 days for a returned parcel to be received, inspected and processed. I can confirm that your return was received and the replacement item was processed within this time frame.
I appreciate that you would have liked more communication during the process, and I apologise for any frustration this may have caused. However, your return and replacement were completed in line with our published returns timescales. Thank you for your patience and understanding. If there is anything further we can help with, please do not hesitate to contact us.
รีวิวสินค้า
Karen
Chums
2 months ago
Thanks for your feedback. I am sorry to hear that you were unhappy with the lack of updates regarding the progress of your return. Our returns process advises customers to allow up to 14 days for a returned parcel to be received, inspected and processed. I can confirm that your return was received and the replacement item was processed within this time frame.
I appreciate that you would have liked more communication during the process, and I apologise for any frustration this may have caused. However, your return and replacement were completed in line with our published returns timescales. Thank you for your patience and understanding. If there is anything further we can help with, please do not hesitate to contact us.
Great service from chums, too small so exchanged with ease.
Sohith
Chums
2 months ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
รีวิวสินค้า
Karen
Chums
2 months ago
Thanks for your feedback. I am sorry to hear that the colour was not as expected based on the catalogue/online images. We understand that colours can sometimes appear differently depending on screen settings, lighting, or print reproduction, and we appreciate your disappointment. I will address your comments with our quality assurance and buying teams. If you need any further help please contact us.
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I will address your comments with our quality assurance and buying teams. I can see that both the return and refund have been processed for you, and your refund will be issued to your original payment method. Please allow a few working days for the refund to appear in your account after it has been processed.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.