Delivery terrible - arcel lost by Evri for over a week with ne explanation or information until I chased this up with customer support.
Karen
Chums
2 months ago
Thanks for your feedback. Please accept our sincere apologies that your parcel was not delivered within our advertised 3 to 5 working day delivery timescale. Unfortunately, your order experienced an unexpected delay whilst in transit with the courier. We understand how disappointing this can be and apologise for any inconvenience caused. Whilst most orders arrive within the expected time frame, occasional delays can occur due to factors within the delivery network. Once again, we are very sorry for the delay and any frustration this may have caused.
รีวิวสินค้า
Karen
Chums
2 months ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I will address your comments with our quality assurance and buying teams. Please allow up to 14 days for your return parcel to be received and processed by our returns team. Once the item has arrived back with us and has been inspected, your refund will be issued as soon as possible.
Karen
Chums
2 months ago
Thanks for your feedback. I'm sorry to hear of the issues encountered with this delivery. I will log your comments and we will get this fed back to our courier service. I can confirm that the refund for your returned item has already been processed. The funds will be credited back to the original payment method used for the purchase. If you need any further help please contact us.
In stock, as described and a good fit. Delivered quickly.
Divyashree
Chums
2 months ago
Thanks for sharing your rating with us. Thank you for your custom.
รีวิวสินค้า
Divyashree
Chums
2 months ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
วันที่ซื้อ: 09/07/2026
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
2 months ago
Delivery service was acceptable !
Karen
Chums
2 months ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
รีวิวสินค้า
Karen
Chums
2 months ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I will address your comments with our quality assurance and buying teams. You can of course return any unwanted, unworn items for exchange or refund. If you need any further help please contact us.
Karen
Chums
2 months ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I can see that both the return and refund have been processed for you, and the funds will be credited back to the original payment method used for the purchase. If you need any further help please contact us.
Karen
Chums
2 months ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I will address your comments with our quality assurance and buying teams.
I can see that both the return and refund have been processed for you, and the funds will be credited back to the original payment method used for the purchase. If you need any further help please contact us.
วันที่ซื้อ: 04/07/2026
0
แบ่งปัน
ME
Mrs Sharon Eabry
ตรวจสอบ#โดย #Feefo #แล้ว
GBR
2 months ago
Mrs Sharon Eabry พูดเกี่ยวกับ Chums ว่าอย่างไร:
Replace items in exchange for alternatives very quickly. I am waiting for a refund at present so don't know how long this process will take yet.
Divyashree
Chums
2 months ago
Thanks for sharing your rating with us. Thank you for your custom.
รีวิวสินค้า
Divyashree
Chums
2 months ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Karen
Chums
2 months ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I can see that both the return and replacement order has been processed for you, and we do hope you continue to shop with us.
the service is always the same very good.cannot say any different.
also must say ,if i return.items.
always get full refund most .
do not.you always notify how my order is on its way.
good work
Sushmitha
Chums
2 months ago
We truly appreciate your positive feedback, thank you for your custom.
รีวิวสินค้า
Sushmitha
Chums
2 months ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Sushmitha
Chums
2 months ago
Thanks for sharing your rating with us. Thank you for your custom.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.