Chums คำวิจารณ์

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Thanks for sharing your rating with us. Thank you for your custom.

Thanks for your feedback. We are sorry to hear that you are disappointed with the delivery time of your order. Having reviewed your order, we can confirm that the delivery was completed within the timescales advertised on our website. Our standard delivery service is estimated at up to 3-5 working days, while items dispatched directly from a supplier can take up to 10 working days to arrive. We can see that all three items from your order were delivered within 4 working days of being placed. As such, the delivery was completed within the expected time frame advised at the point of purchase. We appreciate that you may have hoped to receive your items sooner, and we understand how disappointing this can be. However, on this occasion, the order was delivered within our stated delivery times.

Thanks for your feedback. We are very sorry to hear about your experience and completely understand your disappointment. We appreciate how frustrating this must have been, particularly as you were expecting to receive your order. As requested, a full refund has been processed. However, we understand that this does not make up for the inconvenience caused or the poor experience you have had. Please accept our sincere apologies for the issues encountered with the delivery of your order. While we work closely with our courier partners to provide a reliable service, we regret that on this occasion the service fell below both your expectations and ours. We are sorry to learn that this experience has led you to decide not to order from us again. We value your feedback and will ensure your comments are noted.

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.

Thanks for your feedback. I'm very sorry to hear the incorrect item was received. I will address your comments with our quality assurance and buying teams. I can assure you this is not our usual standard of service, please accept my apologies for any inconvenience caused, and we do hope you continue to shop with us.

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Thanks for your feedback. I'm very sorry to hear you're unhappy with the service received. We have contacted you directly via email with more information regarding this review. Hopefully, this will rectify any issues raised here and we look forward to hearing from you.

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.