Captain Cook Cruises คำวิจารณ์

Dear Customer, Thank you for your review of your Captain Cook Cruises experience. We are pleased to see that we have already corresponded via email, and as per our conversation we can see in our records that you contacted us via our Live Chat feature on our website, where our staff member explicitly stated the departure location would be Darling Harbour King Street Wharf No.1, which you acknowledged with thank you prior to your cruise. We apologise if you felt that our communications weren't clear enough, and please be assured your feedback will be forwarded to our reservations manager. Thank you once again for your feedback. Kind Regards, Head of Customer Service Captain Cook Cruise

Dear Customer, Thank you very much for your feedback. We are disappointed to read that the service on your cruise wasn't to your standards. We can assure you that our staff are trained to provide our customers devoted and efficient service. Our staff deal with a variety of nationalities and are trained to deal with a variety of different people and cultures, so we can assure you that this was in no way a racial discrimination in any way. Please be assured your concerns have been forwarded to our hospitality manager. Thank you once again for your feedback. Kind Regards, Head of Customer Service Captain Cook Cruise