As I have a hearing loss I struggled to follow parts of the filming. It would be great if subtitles could be added to the videos.
David Brice
CakeFlix
9 years ago
Sorry that our videos don''t carry subtitles. It is something that we've looked into, but the cost prevented us at that time. Certainly something I will raise again.
Paul is real and does not edit things out and lets you see even the best have highs and lows and his teaching style is ace. The team are super fast very informative and helpful
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David Brice
CakeFlix
9 years ago
Thank you so much and appreciate you taking the time to provide the feedback :-)
great tutorials and find the Q & A great if i have a question that may have been asked before and also the fb group are willing to offer advise when ever needed
Love Paul's down-to-earth delivery. It makes the tutorials really fun and easy to follow and I love being able to take my time and go over the videos again and again!
We have over 150 lessons in the free section at the moment and are always looking for opportunities to add to that. However, Paul´s priority is to ensure that he provides one new feature length course every week for the Premium and Pro members, otherwise there would be no money to fund the free area of the site.He does have a few recipes and small projects lined up for the free section and will definitely get around to them when time allows.Thank you for your feedback :-)
I had a problem with my renewal subscription and had it dealt with in a friendly person, via email, who responded promptly and with understanding. Thank you.
My preferred mode of contact would have...
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David Brice
CakeFlix
10 years ago
Thanks for your kind words and will certainly pass this onto Ken who would have dealt with the customer support emails. We are a small team with only 3 full time staff and when filming we are all in the studio, which is why we have chosen email over the phone. We always ensure that our emails are checked between shoots and have a max 12hr response time 365 days a year, which we are very proud of, but appreciate that some members prefer a phone call. The best bet in future would be to email the customer support desk with your number and ask for a call. That will allow someone to call you back when the cameras aren't rolling. Hope this helps :-)
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David Brice
CakeFlix
10 years ago
WOW - these are excellent and very well put together. Thanks for sharing.
An online cake tutorial school that produces high quality video courses for a range of skills from beginner to professional. Users can join as Free, Premium or Pro Members and also have the option to buy courses individually.
An online cake tutorial school that produces high quality video courses for a range of skills from beginner to professional. Users can join as Free, Premium or Pro Members and also have the option to buy courses individually.
