Great to have the cover, but their email communication is slow and not very informative.
I did however receive the cost required from the claim back in full within a few weeks, which was most...
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Tahlia
Brooks Braithwaite
8 years ago
Hi Claire,
Thank you for taking the time to give us some feedback.
We are sorry that our response to your email was slow and not informative and we will use this to help improve our services in the future.
I rang up to pay my invoice on friday but no-one was available and I was told someone would ring back on monday but they didn't.
I didn't find the receptionist to be very friendly.
Tim
Brooks Braithwaite
8 years ago
Hello Miss Squires,
I am very sorry to hear that no one was available to take your call.
I can see we have spoke last week and resolved this issue, but please do let me know if we can help in any other way.
the lady I spoke with was very informative and knew the answers to all my questions, I was very impressed with her knowledge and curtesy, just brilliant customer service.
Tim
Brooks Braithwaite
8 years ago
Hello Mr & Mrs Desborough,
Thank you so much for the kind review!
It is so nice to hear you enjoyed our service and found us informative and helpful. We always try to give the very best customer service, so it is lovely to know our customers feedback.
If you need anything at all in future, please do let us know.
Providing quality insurance cover for a wide range of pet businesses including dog walkers, pet sitters, groomers, kennels and catteries. Covers a wide range of species including dogs, cats and small mammals. Brooks Braithwaite are animal-risk management specialists, please contact us to discuss your insurance needs.
Providing quality insurance cover for a wide range of pet businesses including dog walkers, pet sitters, groomers, kennels and catteries. Covers a wide range of species including dogs, cats and small mammals. Brooks Braithwaite are animal-risk management specialists, please contact us to discuss your insurance needs.
