Delivery time was fine... But I'm only giving a 3 star purely because of being out of pocket due to having to return the garment... I did report the problem to a member of brocklehurst staff, but was...
อ่านเพิ่มเติม
รีวิวสินค้า
William Brocklehurst
Brocklehursts
9 months ago
Hi Philip, thank you for sharing your feedback. We’re glad you liked your first shirt, but we’re sorry to hear about the sizing inconsistency with your second order and the frustration this caused. We understand how disappointing it is to be left out of pocket for delivery and return costs, and we’ll review our policy to see how we can handle situations like this more fairly.
On the service side, I apologise that you didn’t hear back after raising the issue with our team. We’ll make sure this is followed up on properly in future. We’ve also passed your comments about sizing on to Schoffel so they’re aware of the concerns.
We appreciate your honesty, and we’d be happy to discuss this further if you’d like to reach us directly at info@brocklehursts.com.
วันที่ซื้อ: 06/08/2025
21
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
9 months ago
Its been over a week, when it should have been delivered, and still not here and dpd tracking just says at depot.
William Brocklehurst
Brocklehursts
9 months ago
Hi, we are truly sorry your order hasn't arrived yet. Upon further investigation, it appears that it was lost by DPD at their depot.
We have sent out a replacement jacket via express delivery, which should be with you today (22nd August). We'll keep an eye on the tracking to make sure it reaches you.
Thank you so much for taking the time to leave a review. It's great to hear that you were happy with both our service and the product, we really appreciate it!
We're delighted to hear that and happy it goes well with your other Barbour items! Thank you for taking the time to leave a review - look forward to seeing you again soon.
วันที่ซื้อ: 10/08/2025
3
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
9 months ago
Speedy delivery 🙏
รีวิวสินค้า
William Brocklehurst
Brocklehursts
9 months ago
Thank you so much, it's lovely to hear that you were happy with both our service and the product! Don't stay away for too long!
Our Heritage
Brocklehursts is a family run business based in the heart of the Peak District National Park. It began life from the back of my father's Land Rover, visiting local farmers and attending agricultural shows back in the early 1960's. Over the intervening 50 years it has gone from strength to strength and now comprises two shops in Bakewell itself, a roving exhibition unit and a mail order business, all striving to bring you the best country clothing in the country..
Our Heritage
Brocklehursts is a family run business based in the heart of the Peak District National Park. It began life from the back of my father's Land Rover, visiting local farmers and attending agricultural shows back in the early 1960's. Over the intervening 50 years it has gone from strength to strength and now comprises two shops in Bakewell itself, a roving exhibition unit and a mail order business, all striving to bring you the best country clothing in the country..