Always excellent customer service with quicker than stated response times. I've been a 'budget' subscriber for many years and have never had an issue with receiving games. Highly recommended and I...
Turnaround time is lightning fast, well priced and I literally recommend it to everyone. The downsides are that the older games are never in stock and the website can be awful at times
I have down graded my account now as I always have to wait long periods of time for new games sometimes I don't get them atall so what's the point in paying the higher price for the package to get...
อ่านเพิ่มเติม
Andrew
Boomerang
10 years ago
Hello David
Thanks for your feedback,
We offer the wait time indicators as a guide for all of our customers to help them in making their own choice as to which games to rent and the esitmated time of wait for the games.
For anytime customers are left waiting we award payback points which can be used to rent addiontal games, discount from purchases or saved up and put towards free rental months.
We review the wait times daily and this aids us in bringing down wait times.
New release games are available on the Unlimited and Priority package. The Priority package puts you a head in the queue for new release titles.
Poor dispatch times - Even when subscribed to the highest priority package
I was initially happy with my subscription to Boomerang games, having been a subscriber for almost 2 years now.
I currently use the top, Priority 2 package. Recently I've experienced a shortfall in...
อ่านเพิ่มเติม
Andrew
Boomerang
10 years ago
Hello Daniel
Thanks for your feedback,
I'm sorry that you've had to raise some concerns about our service.
All of our game titles are stocked to demand and this can mean that titles on certain formats do not have as many copies in current circulation.
As we do not set time limits on how long customers can rent a game or have late fees, this can sometimes add to the wait time of a title with few copies in circulation. We offer the wait time indicators to customers as a guide to how long the wait will be but these timescales are subject to change. The wait time indicators can help customers decide in how to priorities their list and get the most from our service.
For anytime customers are left waiting for a game to despatch they receive payback points. These points can be used to rent additional games, discount from purchases and saved up for free rental months.
I'm sorry that your concerns weren't addressed at first point of contact and I've sent you an email to get this situation rectified for you.
I regularly get games within a day or 2 of release, fast delivery, and for when I have no games I want I build up points which I can use to buy the few games I do want to buy. Cannot fault service at...
Its great, it works, its simple and fast. I dont have any problems with Boomerang. Without paying £50-60 on a brand new game, I rent it and finish it in a few days and send it back. I know there has...
Thanks for your feedback,
We offer the wait time indicators as a guide for all of our customers to help them in making their own choice as to which games to rent and the esitmated time of wait for the games.
For anytime customers are left waiting we award payback points which can be used to rent addiontal games, discount from purchases or saved up and put towards free rental months.
We review the wait times daily and this aids us in bringing down wait times.
New release games are available on the Unlimited and Priority package. The Priority package puts you a head in the queue for new release titles.
Thanks
Boomerang