A lost disc in the post and it's my fault and now I have got to pay for it! Haven't used the service in over 6 months but can't cancel my subscription till I pay up for the disc LOST IN THE POST
Andrew
Boomerang
10 years ago
Hello Paul
Thanks for your feedback,
I'm sorry that you've had to raise concerns about our servce.
We always advise customers to obtain free proof of posting from their local post office this covers them in the unlikely event that a game becomes lost in the post.
It is stated in the website T+C's the terms surrounding customers returning games and the options availble if a game is lost in the post. Also stated in the T+C's is customers logging into their account and confirming that it is fully cancelled.
I've sent you a personal email to rectify this situation now.
I've only rented from them for around 3 months but in that time the service has been great. Games arrive quickly and they are quick to sort any problems that may arise. I would recommend there...
Thanks for your feedback,
I'm sorry that you've had to raise concerns about our servce.
We always advise customers to obtain free proof of posting from their local post office this covers them in the unlikely event that a game becomes lost in the post.
It is stated in the website T+C's the terms surrounding customers returning games and the options availble if a game is lost in the post. Also stated in the T+C's is customers logging into their account and confirming that it is fully cancelled.
I've sent you a personal email to rectify this situation now.
Thanks
Boomerang