Asking for feedback for Bikmo , whose service is insurance cover for my bike, is at this point feedback based on the purchase of the product. Rather than the use of the insurance service. ...
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James Marsh
Bikmo
4 years ago
Welcome aboard Darren, it's great to have you on cover with us. Fingers crossed you never need to make a claim on the policy but we'll be there to support when you need us.
Terrible customer service, pointless insurance policy underwritten by Hiscox who look for any loophole to get out of paying. Not at all happy with the claim rejection reasoning. Please do not waste...
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James Marsh
Bikmo
4 years ago
The locking requirements must be met for a bike to be covered when left unattended. We provide these at multiple times during the policy purchase, and also provide a link to them in the welcome email. These requirements are essential, to ensure consistency for all customers, and this also includes using Sold Secure lock ratings too. Our FCA regulation makes sure that we treat our customers fairly, which is why we have to apply the policy wording in a fair and consistent manner.
Claim rejections are very rare, and we appreciate that they are a difficult decision to accept, but our decision making is applied fairly and consistently.
SK
Sagar Kaluskar
4 years ago
When customer purchase new bike it's obvious that he / she purchases a new lock along with it as it's unsafe to keep bike unlock for even 1 day in this country. I purchased 2 locks from the bike seller at the time of bike purchase (even purchased best quality locks available at the store). After taking your policy you expect customer to purchase a new lock as per your recommendation. Do you expect customer to keep on spending on the locks?
Habe bis jetzt nur mit dem Kunden Support zu tun gehabt daher kann ich nur diesen Bewerten und der ist Top
Alex D.
Bikmo
4 years ago
Hallo Thomas, vielen Dank für deine positive Bewertung! Viel Spaß beim sorgenfreien Biken!
วันที่ซื้อ: 10/05/2022
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ตรวจสอบ#โดย #Feefo #แล้ว
4 years ago
Die Versicherung abzuschließen war einfach, die Qualität wird sich erst bei allfälliger Inanspruchnahme zeigen ;-)
Alex D.
Bikmo
4 years ago
Hallo, vielen Dank für deine positive Bewertung! Wir wünschen dir viel Spaß beim sorgenfreien Biken & sind gerne für dich da, sollte es zu einem Schaden kommen, was wir aber natürlich nicht hoffen :)
Not enough customer service/interaction. Phone line not manned on a core working day, (when I wanted to query a newly started policy), so I ended up leaving a message to cancel my policy in full,...
อ่านเพิ่มเติม
James Marsh
Bikmo
4 years ago
Please accept our apologies for not being able to reach us, our phone lines have been very busy lately, but I'm pleased to see that your email query was promptly followed up with a response. Thank you for proving your feedback on the cancellation process, we'll be sure to take your comments on board.
วันที่ซื้อ: 10/05/2022
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ตรวจสอบ#โดย #Bikmo
4 years ago
Die Prämienberechnung und der Abschluss waren super schnell und einfach. BIKMO bietet genau den Leistungsumfang, den ich als Mountainbiker mit gelegentlichem Renneinsatz brauche.
วันที่ซื้อ: 13/04/2022
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ตรวจสอบ#โดย #Feefo #แล้ว
4 years ago
Quick, responsive. Genuinely surprised how good of an insurance company it is
James Marsh
Bikmo
4 years ago
It's always a pleasure to help a fellow rider get back in the saddle. Thank you for the excellent feedback, we hope you enjoy your new bike.
Cycle insurance you can trust whether you ride trails, tarmac or towns. Sportive, kit and accessory cover as standard. Comprehensive cover from £3.73/month.
Cycle insurance you can trust whether you ride trails, tarmac or towns. Sportive, kit and accessory cover as standard. Comprehensive cover from £3.73/month.