Bikmo คำวิจารณ์

Thank you for your response James. You and Tom have personally stepped in to resolve the service issues as well as address carbon concerns. You have both demonstrated professionalism and empathy, improving massively the low level of customer service I have received in the past 7weeks. In relation to the carbon checking process; I understand the process but when you have the manufacture as well as 2 other mechanics telling you that ‘’ the elasticity of carbon fibre is usually less than the paint, so if the paint is cracked, there’s a high chance there’s been some kind of trauma to the carbon too.'’ you listen. People insure their bikes (especially people like me who race and have chosen to/ pay a premium 2 times higher than its initial price ) so that when accidents happen can have their bikes restored to a top end condition and therefore, have peace of mind. Receiving my bike back with still exposed carbon and a report contracting what other specialists and the manufacturer recommended as best practice, it hardly achieves the objective of a high premium insurance. People with no insurance aim to keep costs down by ensuring that the minimum safety repair is done; however, people with insurance have chosen to have one so that they can be overly cautious and follow best practice advice, (especially when it comes in the form of a report from the manufacturer) and not just expect the bare minimum repair. Your competitors follow the best practice approach and I have personally witnessed this through their their dealings with members of my racing team and normal cycling club who like me, had recent accidents.